Union Training Assistance Programme (UTAP)

Union Training Assistance Programme (UTAP) is a training benefit for NTUC members to defray their cost of training. This benefit is to encourage more NTUC members to go for skills upgrading.

NTUC members enjoy 50% unfunded course fee support for approved training courses and assessments, subject to annual caps. With effect from 1 May 2026 to 30 April 2028, NTUC members can also enjoy subscription fee support for selected AI tools.

 

• Members below 40 years old can receive 50% unfunded course and/or AI tool subscription fee support, up to $250 per year*
• Members aged 40 years and above can receive 50% unfunded course and/or AI tool subscription fee support, up to $500 per year*

 

*UTAP caps per year apply across all supported components, including training courses, assessments and selected AI tool subscriptions.

 

Here’s an example of how you can utilise UTAP for both course fees and AI tool subscription.

Member Profile:

• 45-year-old
• Available UTAP credits: $500

		UTAP Amount ($)
Claim for UTAP Approved AI course		$350
Full Course Fees	$2,800
Less 75% Government Subsidy (assuming 75% Government Subsidy was provided)	- $2,100
Course Fee payable after Government Subsidy	$700
UTAP amount on Course Fee	50% of $700 = $350
Claim for AI tool subscription		$150
Yearly subscription fees	$360 per year
UTAP amount on Subscription Fees	50% of $360 = $180
Subjected to $500 UTAP cap / calendar year	$150
Total UTAP claim in a year		$500

Effective 1 May 2026, as a key effort under the AI-Ready SG initiative, NTUC union members will receive support under the Union Training Assistance Programme (UTAP) to defray up to 50% of AI tool subscription costs, subject to the existing annual UTAP cap. This cap is currently up to $250 per year, or $500 per year for NTUC members aged 40 and above, and shares the same calendar year cap as the course fee claim.

The following criteria must be met:

1. Maintained paid-up NTUC membership throughout the entire course duration and at the point of claim;
2. Course by training provider must be supported under UTAP and training must commence within the supported period;
3. The course must not be fully sponsored by the company or other types of funding;
4. Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any;
5. UTAP application must be submitted within 6 months after course completion

UTAP supports courses that help NTUC Members strengthen their employability skills. You may search for course of your interest at https://www.ntuc.org.sg/uportal/how-we-help/find-a-course

Select the relevant fields or enter your keywords, then click “Search.”

Kindly note that for your claim to be eligible for UTAP, your course start date must fall within the supported period (between the Effective Date and the Expiry Date).

 

No. UTAP System is for NTUC Members to claim for support from UTAP after course completion. You may sign up for the eligible courses directly with the Training Providers. To know which are the eligible courses, refer to Question 5 and navigate to “Search Course”.

Not all courses by an approved training provider are supported by UTAP. If you are unable to find the course, we would recommend that you enquire with training provider for relevant course support. Alternatively, you may write in to UTAP@e2i.com.sg for advice on courses eligible for UTAP.

UTAP supports courses that enhance members’ employment and/or employability. The Training Provider can get in touch with e2i to list course(s) if they meet all the UTAP criteria, subjected to evaluation and approval for UTAP support. Training Provider may write in to utap_tp_support@ntuc.org.sg. Or, you may write in to UTAP@e2i.com.sg for advice on courses eligible for UTAP.

If you are an NTUC Member, NTUC LearningHub will offer UTAP support at the point of course registration thus saving you the trouble of applying for UTAP reimbursement after course completion. You may enquire directly with NTUC LearningHub at their sales sites or visit https://www.ntuclearninghub.com on the courses available and supported by UTAP.

Please refer to the following steps

• Go to https://www.ntuc.org.sg
• Click on “E-services”
• Click on “Apply here” under Union Training Assistance Programme (UTAP)
• Log in with your Singpass
• Select “Course Fee Claim”

A step-by-step user guide is also available at here.

Please note that UTAP application shall be made within 6 months after the course completion, for example, if your course end date is 2 Jan 2024, the application must be made by 1 June 2024. Please note that late applications will be rejected.

Nett Course Fee Paid refers to the out-of-pocket amount paid for course fee after deduction of all other subsidies (including SkillsFuture Credit). This should be found in the proof of payment (e.g. invoice or receipt).

For Illustration Purpose Only:
(a) Full course fee (before GST)	$1,200
(b) Less 70% SkillsFuture (SSG) subsidy on full course fee	($840)
(c) Less SkillsFuture credit available	($100)
(d) Add GST @ 9% based on full course fee	$108
(e) You pay (key this amount into the UTAP claim page)	$368

 

 

 

 

 

 

 

 

 

UTAP eligible for this claim would be 50% of the net amount you paid (i.e. item e), calculated as $184. 

You are required to upload 2 documents to support the claim. These documents are essential as proof of course fee payment and completion before your claim may be processed for
reimbursement:
i. Proof of payment (e.g.: Course Invoice / Receipt)
ii. Proof of completion (e.g.: Certificate / Result Slip)

• max file size to upload is 5MB per file
• file type – PDF, JPEG, JPG, PNG

If there is a change in bank account or no information displayed, you are also required to enter your bank account details and upload a copy of your bank statement or cover page of bank book showing your full name, bank name, and bank account number.

You may apply for more than one course, for reimbursements up to the maximum cap allowed. The maximum claimable is capped annually at:

• $250 for members below 40 years old
• $500 for members aged 40 and above

UTAP utilization is calculated based on the year the course commenced. If your course commencement date was in the previous year, you would be utilizing previous year’s UTAP balance.

If there is no bank account information displayed on UTAP, please key in your bank details. Please refer to the table below for reference on the account number format for the following banks.

Bank Name	Account Number	Remarks
POSB	123456789	Account Number is all 9 digits
DBS	1201234567	Account Number is all 10 digits
OCBC	5011234567890 input 1234567890 as Account Number or 501123456789987 input 123456789987 as Account Number	Account Number is total 10 digits or 12 digits, please do not include 501 (first 3 digits) in the Account Number field

UTAP supports approved AI tool subscriptions from 1 May 2026 to 30 April 2028.

To be eligible, the subscription must start on or after 1 May 2026. Subscriptions that begin before this date are not eligible for claim and will be rejected.

The following criteria must be met:

Members must complete at least one UTAP approved AI course to be eligible to claim AI tool subscriptions
AI Tool	AI Course
Member must have paid-up NTUC membership from AI tool subscription start date, and at the point of claim. AI Tool is on the approved list. (Check here: Find a course/AI tool) AI Tool subscription dates should be between 1 May 2026 and 30 April 2028. Member must not have claimed full funding through company sponsorship or other types of funding for AI tool subscription. AI Tool subscription claim must be submitted within 6 months from AI tool subscription start date. AI Tool subscribed is strictly for the member’s own use and not shared or used by any other party.	AI Course is on the approved list. (Check here: Find a course/AI tool) AI Course end date should be within one year of AI Tool subscription start date.

 

The full list of AI tools and AI courses can be found at this page: Find a course/AI tool

• To browse AI courses, select the “AI Course” checkbox and click “Search.”
• To look for a specific AI tool or course, enter its name in the “Course Title / AI Tool Name” field and click “Search.”

Members may propose for new AI tools to be supported via this link, with justification on how the tool supports their employment and/or employability need(s).

All submissions are reviewed on a quarterly basis and are subject to approval. Approved AI tools will be added to the list on the Find a course/AI tool page.

No, it is not necessary for the AI tool to be related to the AI course you have taken. You can use any UTAP approved AI course to claim for any UTAP approved AI tool.

It is not a requirement to file a UTAP course fee claim for the AI course attended.

Please refer to the following steps

• Go to https://www.ntuc.org.sg
• Click on “E-services”
• Click on “Apply here” under Union Training Assistance Programme (UTAP)
• Log in with your Singpass
• Select “AI Tools Subscription Claim”

A step-by-step user guide is also available at here.

You are required to upload supporting documents to support the claim. These documents are essential as proof of course completion and payment for the AI tool subscription before your claim may be processed for reimbursement.

 

If you did not submit an AI course claim prior to your AI tool subscription claim:
i. Proof of completion of the AI Course (e.g.: Certificate / Result Slip)
ii. Proof of payment for the AI Tool Subscription (e.g.: Invoice / Receipt)

• max file size to upload is 5MB per file
• file type – PDF, JPEG, JPG, PNG

 

 

If there is a change in bank account or no information displayed, you are also required to enter your bank account details and upload a copy of your bank statement or cover page of bank book showing your full name, bank name, and bank account number.

Yes, invoices issued in foreign currencies are accepted. When submitting your claim in the system, please convert the amount to Singapore dollars. The claimed amount should match the figure shown on your bank or card statement. Please upload your bank or card statement as part of the claim documents (proof of payment).

Yes. Members may claim the subscription fees for more than one AI tool, subject to the maximum reimbursement cap. The maximum claimable is capped annually at:

• $250 for members below 40 years old
• $500 for members aged 40 and above

Yes. Multiple claims for the same AI tool can be submitted, as long as each claim covers a different subscription period and there is no overlap.

No. You may consolidate multiple monthly receipts into a single claim for the same AI tool, provided the subscription periods are continuous and do not overlap.

• Go to https://www.ntuc.org.sg
• Select “E-Services”
• Select “Membership E-Statement”
• Log in with your Singpass
• Navigate to the UTAP Balance section and click on the downward arrow to view your application history

This could happen due to membership issues. You are either not an NTUC member at the point of application, or you could have membership arrears, or your membership could have expired.

 

For further assistance, please connect with us through these channels.

 

Membership Enquiries:

• Chat with NTUC Virtual Assistance – Nicole at https://www.ntuc.org.sg/uportal/contact-us or click here.
• Call Membership Hotline: 6213 8008 (Monday – Friday 9.00am to 5.30pm and Saturday 9.00am to 12.30pm).

 

UTAP-related Enquiries:

Please email to UTAP@e2i.com.sg or visit our website at https://www.ntuc.org.sg for more information.

If you have completed your claim successfully and fulfilled the claim criteria, you should receive your claim(s) within 4 weeks after the submission of the relevant information. An email notification will be sent to you upon successful disbursement.

Please refer to the table below:

‘Status Remarks’	What does it mean?	What should you do?
Pending Approval	Claim is pending approval.	You may check your claim status again in 2-3 weeks’ time.
On-Hold	Claim is put on-hold due to outstanding arrears or invalid membership status.	Your claim will be on-hold for 30 days from the submission date. Please call our NTUC membership hotline at 62138008 to settle your arrears or approach your union for assistance.
Endorsed	Claim submitted successfully.	Claim has been submitted successfully and moved into processing.
Processing L1	Claim is being reviewed.	You may check your claim status again in 2-­3 weeks’ time.
Processing L2	Claim is under further review.	You may check your claim status again in 1-­2 weeks’ time.
Pending Disbursement	Claim has been approved and is in the process of disbursement.	Please wait for the disbursement to reach your bank account. You will receive an email notification upon disbursement.
Disbursement Success	UTAP has been disbursed to you	Please check your bank account for the amount credited (through GIRO) and your email for the disbursement notification. Should you find discrepancies or if you have not received payment, please write in to UTAP@e2i.com.sg to check.
Disbursement Fail	The GIRO crediting was unsuccessful.	You may be contacted by UTAP team to verify your bank details.
Auto-Rejected	The claim was automatically rejected due to failure to meet criteria.	Please refer to the reason stated on the rejection email. For further clarification, please email to UTAP@e2i.com.sg.
Rejected	UTAP claim was rejected by UTAP officer.	Please refer to the reason stated on the rejection email. For further clarification, please email to UTAP@e2i.com.sg.

 

If you encounter issues logging in or submitting a claim online, please contact our Membership hotline at 6213 8008 (Mon - Fri 9.00am to 5.30pm and Sat 9.00am to 12.30pm).

For any enquiry related to UTAP, you may write in to UTAP@e2i.com.sg. For claim matters, please provide us the following information in the email:

If you have an Application ID:

• Application ID (this can be retrieved from your Membership E-Statement, please refer to Question 28 for the steps)

If you do not have an Application ID:

• Last 4 characters of your NRIC (last 3 digits and alphabet)
• Full Name (as per NRIC)
• Date of Birth
• Full Course Title
• Name of Training Institution
• Course Start and End dates

You may contact NTUC Membership through the following channels:

1. Click here to chat with us.
2. Membership Hotline: 6213 8008 (Monday - Friday 9.00am to 5.30pm and Saturday 9.00am to 12.30pm)

 

We thank you for your understanding.